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Practical advice and assistance for businesses

Responding to 

ABN: 96 929 977 985 ACN: 099 891 611 
Copyright © 2020 Chamber of Commerce and Industry of Western Australia

You may need to reconsider your existing workforce structure. Always seek legal advice before restructuring.

We can help Members identify appropriate policy and procedural responses within legislative frameworks.

We can assist with managing and restructuring your workforce during periods of uncertainty.

Get help planning for and managing risk and business continuity.

Support your business continuity with advice about alternative overseas suppliers and export markets.

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Building resilience

CCIWA can help 

COVID-19 has forced businesses big and small to adapt to a new normal – one with more volatility, and fewer knowns. But you’re not in it alone. CCIWA is helping thousands of businesses navigate workplace changes, shifting local and global consumer demand, supply chain disruptions, and safety and travel restrictions.

And we’ll continue updating this website with practical resources and guidance as the situation evolves.

Employee Relations
Advice Centre

Workplace Relations Consulting


International Trade Consulting

ABN: 96 929 977 985 ARBN: 099 891 611 

Copyright © 2020 Chamber of Commerce and Industry of Western Australia

  • Get across your obligations as an employer, including enterprise agreements, contractual terms and the temporary flexibility available in some limited circumstances. 
  • Discuss options with your workforce. Employees may agree to reduced hours, or job sharing, in preference to job losses. 
  • If you have exhausted all other options, know what you must do to meet your obligations in case of redundancies.
  • Look ahead – how are you training and developing staff to meet your future business needs?
  •  Stay up-to-date on hiring and training incentives that may be available.
  • Staff are not entitled to be paid whilst self-isolating under Australian Government orders. 
  • Look at updating your leave policy. You may be able to reasonably refuse leave to travel-banned countries. 
  • If staff then go to a travel-banned country against employer approval, on top of the requirement to self-isolate, it may be possible to discipline the staff member.
  • Consider postponing or cancelling all business travel that isn’t critical to your operations.

Get on top of travel

Australian Citizens and Resident arriving in Australia must isolate themselves at home for 14 days. All foreigner travellers will not be permitted to enter Australia from 9pm (AEST), Friday 20 March 2020.

Disclaimer: The content found on this website does not constitute legal advice and should not be relied upon as such. Whilst every effort has been made to ensure that the information contained is free from error and/or omissions, no responsibility can be accepted by CCIWA, its employees or any other person involved in the preparation of information for any claim (including without limitation, any liability arising from fault, negligence or negligent misstatement) for any direct or indirect loss or damage arising from any use or reliance on this information, or otherwise in connection with it.

  • Review and revise your COVID-19 communication and incident response plan.
  • Be transparent and keep staff and other stakeholders up-to-date with your COVID-19 response. 
  • Make a mental health and wellness plan, take time to check-in, and help support more vulnerable staff members.

Leading through change

Business has a role to play in the community’s resilience — not just by helping keep staff safe at work, or by generating economic opportunity, but by showing leadership through difficult times.

  • Ensure your employees' workspace complies with occupational health and safety standards and check your insurance.
  • You may need to provide staff with equipment and services — like internet access, software virus protections, laptops and phones.
  • Know what expenses your employees may be able to claim and stipulate working hours and entitlements beforehand.

Trial a work from home day

It’s important to have a ‘work from home’ or offsite plan in place and tested before it’s needed.

CCIWA Members with questions can contact our
Employee Relations Advice Centre on (08) 9365 7660.

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CCIWA Members with questions can contact the
Employee Relations Advice Centre on 9365 7660

Download our COVID-19 Key Issues Sheet - updated March 25, 2020

On Wednesday 18 March, the Australian Government raised the advice for all overseas travel to the highest level – Level 4 – Do Not TravelBookmark the DFAT and Smartraveller websites and stay up to date.

CCIWA Members with questions can contact the
Employee Relations Advice Centre on 9365 7660

Apprentice and trainee incentivesMental health for staffDownload Business Continuity Analysis Template
Stimulus Fact Sheet

Bookmark the website to stay up to date.

Call CCIWA Membership 1300 422 492

Bookmark the Health Department website to stay up to date.

Frequently asked questions

Updated January 8, 2021

Our Employee Relations Advice Centre offers advice and information targeted to our Members’ needs. The team has taken hundreds of calls on COVID-19 so far. Below you can find some general guidance to frequently asked questions.


What incoming and outgoing travel restrictions are in place in WA? As at 8 January 2021.

Travel from Queensland (QLD) into WA


From 12.01am Saturday, 9 January 2021, travel from QLD will be classed as ‘medium risk’, increasing from ‘very low risk’, meaning travellers from QLD will no longer be permitted to enter WA, unless a traveller is exempt. To see who is an exempt traveller, visit the WA Government here: Link

Anyone who has arrived from QLD from January 2 or was in QLD from January 2 and has since arrived in WA will be required to:

  • self-quarantine in a suitable premise as soon as possible;
  • o present for a COVID-19 test by Tuesday, 12 January 2021, or as soon as any symptoms develop; and
  • undertake a further test on Day 11.

Please refer to our information on the ‘state risk categories in the section below. The most up to date information can also always be obtained from the WA Government here: Link

Current Status of States as at 8 January 2021:

State Risk Categories. Information sourced from the WA Government, 6 January 2021.

Very low risk states and territories

(No community cases in 28 days — currently includes TAS, ACT, SA and NT)

  • Before travelling to WA, complete a mandatory G2G PASS registration and declaration.
  • On arrival at Perth Airport, complete a health screening.
  • Scan your G2G PASS to exit the airport.
  • Travellers from very low risk states and territories are not required to quarantine.

Travellers from a very low risk state or territory who have knowingly had contact with a person from a medium or low risk state or territory in the 14 days before travelling will be subject to the same quarantine conditions as that person and must self-quarantine for 14 days when returning to WA.

Low risk states and territories

(Less than 5 community cases per day on a 14-day rolling average

  • Before travelling to WA, complete a mandatory G2G PASS registration and declaration.
  • You should wear a mask as directed.
  • On arrival at Perth Airport, complete a health screening.
  • Scan your G2G PASS and then verify you have suitable premises for self-quarantine.
  • If you have suitable premises, enter self-quarantine for 14 days. If not, you will be directed to enter a Government-approved quarantine facility at your own expense for 14 days.
  • You must present for a COVID-19 test on Day 11 if still in WA.

The G2G PASS app enables virtual check-ins during your quarantine once you have entered WA. Travellers from low risk states and territories are encouraged to download and use the app.

Medium risk states and territories

(Currently includes QLD, NSW & VIC)

  • You are not permitted to enter without an exemption through G2G PASS.
  • If permitted entry, you must self-quarantine at a suitable premises for 14 days. If a suitable premises is not available, you will be directed to a Government approved quarantine facility at your own expense.
  • Approved travellers are subject to a COVID-19 test within 48 hours of arrival and on day 11 of quarantine, or at any point when symptoms develop.
  • You must wear a mask if practicable and available until arriving at suitable self-quarantine premises or Government approved quarantine facilities.

The G2G PASS app enables virtual check-ins during your quarantine once you have entered WA. Travellers from low risk states and territories are encouraged to download and use the app.

Conditions for quarantine

As part of our safe and sensible controlled border arrangement, conditions of quarantine will apply to travellers coming into WA. These conditions apply to travellers arriving from a very low risk or low risk state or territory. Travellers from medium risk states and territories are not permitted to enter unless exempt.

What if cases increase in other states and territories?

The WA Government reserves the right to delay or cancel these changes to the border based on health advice and in the event that the 14-day rolling average of 5 cases of community transmission is exceeded in any of the other states or territories.

Do I need a mandatory contact register?

From 5 December 2020, particular businesses must maintain contact registers for WA Health Department COVID-19 contact tracing, if required.

If COVID-19 is detected in the WA community, contact registers help to protect us all by enabling the WA Health Contact Team to quickly identify and assist anyone that may have been exposed to COVID-19.

To help, the WA Government has developed a free app, SafeWA, which will provide businesses with a digital contact register system.

Download the SafeWA app from the Apple App Store or the Google Play Store now.

When do the next JobKeeper changes commence?

The initial JobKeeper program ended on 27 September 2020 and Jobkeeper 2.0 commenced the following day on 28 September 2020 with new tiered payments and adjusted eligibility tests. Businesses will need to re-qualify in order to be eligible for JobKeeper 2.0. Then on 4 January 2021, businesses will again need to be re-assessed for eligibility in order to remain on JobKeeper from January 2021 to 28 March 2021.

Have the payments been changed in JobKeeper?

Yes, between 28 September 2020 and 3 January 2021 employers of eligible employees who worked an average of 20 hours per week in the four weeks prior to 1 March 2020 or 1 July 2020 will receive a JobKeeper reimbursement of $1200 (the high amount) a fortnight, down from the first iteration’s $1500. Eligible employees who work less than 20 hours per week will trigger a reimbursement of $750 (the lower amount). Then, between 4 January 2021 and 28 March 2021, the reimbursements will decrease further; employers of eligible employees who worked at least 20 hours per week will receive a reimbursement of $1000 a fortnight and $650 per fortnight for eligible employees who work less than 20 hours a week.

JobKeeper Payment Rates from 28 September 2020 to 28 March 2021:

Date Full rate per fortnight Less than 20hrs worked per fortnight rate
28 September 2020 to 3 January 2021 $1200 $750
4 January 2021 to 28 March 2021 $1000 $650

If I have to make my apprentice/trainee redundant, what support is available to my apprentice and my business?

Apprenticeship Support Australia has a dedicated mentoring service to assist employers and apprentices through this change. Our mentoring service will assist with practical advice, refer people to government support agencies for financial assistance, and connect them with mental health services where needed. In addition, our mentors will connect apprentices with our Job Seeker Service, connecting them to advertised and non-advertised vacancies.

Do social distancing restrictions still apply?

Yes, you should still practice social distancing where practicable you go out or in the workplace. This means keeping a 1.5m distance from others. Good hygiene should also be observed. Additionally, in the workplace 2sqm rule should be maintained where practicable to help mitigate the risk of COVID-19. These measures should be in line with health advice.

Once the JobKeeper payments cease, can I make an employee’s position redundant? Or are the protected from redundancy?

An employee can be made redundant if the employer no longer requires the employee’s job to be performed by anybody, because of changes in operational requirements in the business. This could occur at any time during the employee’s employment. When looking at making an employee’s position redundant, employer’s need to make sure they comply with consultation requirements if the employee is covered by an Enterprise Agreement or an Award to mitigate the risks of an unfair dismissal claim.

CCIWA Members with questions or concerns can contact our Employee Relations Advice Centre on (08) 9365 7660.

Adapting operations

Business, more than ever, needs to be entrepreneurial, flexible and responsive.

  • Review, update, communicate and enact your industry and workplace-specific hygiene and isolation guidelines regularly. 
  • Get a grasp on your cash flow and financial situation.
  • Recognise and respond to consumer shifts – both reduced demand and new openings.
  • Develop new markets and supply opportunities, internationally and locally.
  • Explore your technological capability and build your contingency for digital acceleration.
  • Consider your current and future workforce requirements and understand your contractual obligations.
Download our OHS Working From Home ChecklistCoronavirus Self-Screening Forms for Staff/External PartiesDownload our OHS Working From Home Packet

We need to ensure we protect our economy and our workforce. Businesses have an important role to play to reassure workforces and communities, to know that we will get through this together.

Roger Cook MLA
Minister for Health

Download our Updated Staff CommunicationDownload our Sample Staff Email

A message from WA’s Health Minister

Stimulus Fact Sheet

Updated: January 8, 2021 - 8am AWST 

How to Work Well From Home - ManagersHow to Work Well From Home - StaffSupport for business ownersWorkforce options

Our Employee Relations Advice Centre is experiencing a high volume of calls & email enquiries at this time. We appreciate your patience and will endeavour to address your query as soon as possible.

Take our Business Impact Survey

Adapt your business

Efforts to secure your supply chain and digitally transform your business now can also help build its resilience into the future.

Visit ICN Portal

Managing apprentices & trainees

Employers of apprentices and trainees must consider both their training and employment contracts when looking to restructure.

  • Get across your contractual obligations. 
  • Investigate alternatives to cancelling— you may be able to suspend or vary the training contract.  
  • Look at accessing Federal Government stimulus for employers of apprentices/trainees. 
  • If you have to make your apprentice/trainee redundant, you must meet the requirements of the State Training Authority.
Download the Training Contract ObligationsDownload the Apprentice and Trainee Workforce Options GuideDownload the Apprentice and Trainee Workforce Options GuideDownload the Workforce Options GuideStimulus Fact SheetBusiness continuity analysisDownload Working from Home ProcedureAwards flexed for downturnCOVID-19 Safety PackageTravel letter for staffTravel letter for staffLightbox Button
CCIWA supporting our regional chamber members
Download the Proposed award variationsSample letter to landlordsJobKeeper 2.0 Employer GuideRegister for the next Economic Pulse webinarThermal checking guideIf a worker has COVID-19Awards variations for COVID-19WA travel app launchedWA travel app launchedCOVID-19 Government Assistance GuideRecovery Reform RoadmapWA to relax COVID-19 restrictionsWA stage 2 restrictions
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East Kimberly Chamber of Commerce & Industry Broome Chamber of Commerce and Industry Port Hedland Chamber of Commerce Karratha & Districts Chamber of Commerce & Industry Onslow Chamber of Commerce and Industry Newman Chamber of Commerce and Industry Mid West Chamber of Commerce & Industry Kalgoorlie-Boulder Chamber of Commerce & Industry Northam Chamber of Commerce Wheatbelt Business Network Peel Chamber of Commerce and Industry Narrogin Chamber of Commerce Bunbury Geographe Chamber of Commerce and Industry Dunsborough Yallingup Chamber of Commerce Busselton Chamber of Commerce & Industry Margaret River Chamber of Commerce & Industry Pemberton Chamber of Commerce & Industry Denmark Chamber of Commerce Albany Chamber of Commerce & Industry
CCIWA supporting our regional chamber members

As the peak body representing businesses in WA for more than 125 years, we support and connect thousands of businesses with one vision in mind: for WA to be the best place to live and do business.

Our regional Members have access to a range of CCIWA member benefits and services. For assistance with your CCIWA Regional Membership, please contact our Membership Experience Team on 1300 422 492 or email

Click on our interactive map to explore our regional chambers, or learn more about how the different regions are faring through COVID-19 in our recent edition of Regional Pulse.

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